Privacy Policy
Effective date: April 25, 2026
OG Performance and Tuning respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, visit our website, request service, submit an intake form, communicate with us by phone, email, SMS/text message, Instagram, or otherwise interact with our shop.
Information We Collect
We may collect information you provide directly, including:
- Name
- Phone number
- Email address
- Vehicle information, such as year, make, model, engine, transmission, modifications, fuel type, fault codes, photos, or service notes
- Appointment preferences
- Messages, emails, forms, or other communications you send to us
- Information needed to provide estimates, scheduling, diagnostics, tuning, coding, parts installation, dyno services, or related automotive services
We may also collect basic technical information from our website or communication tools, such as page visits, form submissions, browser/device information, and message delivery information.
How We Use Information
We use collected information to:
- Respond to customer questions
- Review vehicle service requests
- Prepare estimates or intake notes
- Schedule appointments
- Provide diagnostics, tuning, coding, dyno, installation, or related services
- Send service-related updates by phone, email, SMS/text message, Instagram, or other customer-requested communication channels
- Maintain customer records and improve our service process
- Comply with legal, safety, accounting, or business requirements
SMS/Text Messaging Privacy
If you provide your mobile phone number or contact us by text message, you consent to receive conversational service-related text messages from OG Performance and Tuning regarding your inquiry, appointment, estimate, vehicle service, diagnostics, tuning, coding, parts installation, dyno scheduling, or related shop communication.
Message frequency may vary based on your request and service status. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at customerservice@theogpt.com.
Mobile opt-in information and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared.
Sharing Information
We do not sell customer personal information.
We may share information only when necessary to operate our business, such as with:
- Service providers that help us run our website, email, messaging, scheduling, payment, or customer management systems
- Parts suppliers, software providers, or technical vendors when needed to fulfill a customer-requested service
- Legal, regulatory, safety, or law enforcement authorities when required
We do not share mobile opt-in data or SMS consent with third parties for marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect customer information. No system can be guaranteed completely secure, but we work to protect information from unauthorized access, misuse, or disclosure.
Data Retention
We keep customer information for as long as reasonably needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and support future customer service.
Your Choices
You may contact us to request updates, corrections, or deletion of your information where applicable. Some records may need to be retained for legal, tax, safety, warranty, or business purposes.
To stop receiving SMS/text messages, reply STOP. To request help, reply HELP or email customerservice@theogpt.com.
Contact Us
OG Performance and Tuning
940 Shulman Ave
Santa Clara, CA 95050
Email: customerservice@theogpt.com
Website: https://theogpt.com